FAQ

Frequently asked questions

Will my package be trackable?

Yes, all packages are sent with tracking numbers. Once your order is shipped, you will receive a tracking number to monitor its progress.

Do you accept returns and exchanges?

Yes, we accept returns and exchanges. Please ensure the items are shipped back to us within 30 days of delivery. For more details, refer to our returns and exchanges policy.

Do you accept order cancellations?

Yes, you can request order cancellations. Cancellations are possible until you receive the shipping confirmations for your orders. If you wish to cancel, please contact us within 12 hours of placing your order.

Is your jewelry ready to gift? Do you offer gift-wrapping and personalized messages?

Absolutely! Our jewelry comes carefully packaged in jewelry boxes, ready to gift to yourself and your loved ones. To add a personal touch, we recommend enhancing your experience by taking advantage of our optional gift-wrapping and personalized message services during the checkout process. This allows you to create a uniquely special experience for the recipient. Feel free to contact us if you have any specific requests or inquiries. We are always available to assist you.