FAQ

Frequently asked questions

Will my package be trackable?
Yes, all packages are sent with a tracking number. Once your order is shipped, you will receive a tracking number to monitor its progress.

Do you accept returns and exchanges?
Yes, we accept returns and exchanges. Please ensure that the items are shipped back to us within 30 days of delivery. For more details, refer to our returns and exchanges policy.

Do you accept order cancellations?
Yes, you can request order cancellations. Cancellations are possible before you receive the order shipping confirmation. If you wish to cancel, please contact us promptly.

Is your jewelry ready-to-gift? Do you offer gift wrapping and personalized messages?
Absolutely! Our jewelry comes carefully packaged in jewelry boxes, ready-to-gift for both yourself and your loved ones. To add a personal touch, we also recommend enhancing your experience by taking advantage of our optional gift wrapping and personalized message services during the checkout process. This allows you to create a uniquely special experience for the recipient. If you have any specific requests or questions, feel free to contact us. We are always here to assist you.